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The OvuSense Ovulation Promise & Money Back Guarantee

We never promise pregnancy - no one can do that. Instead, OvuSense provides you with extremely accurate information you can ‘do’ something about. It puts you back in control so you can change your fertility future.

We know the information OvuSense provides every cycle might not always be good news for you. OvuSense is the only product that will tell you if you have ovulated each cycle but also if you have not. Not ovulating isn’t great news and we understand that fertility treatment can be expensive. If you aren’t ovulating consistently, you will need to seek clinical advice.

We are confident that OvuSense will confirm if you ARE ovulating, so if you use it for six months in a row and ovulation is not detected, we will offer you a full refund to help you seek additional treatment. This ovulation promise is subject to the following terms and conditions:

Conditions

  • You need to have received no confirmation of ovulation from OvuSense in any of your cycles of use.
  • You need to have used OvuSense for over 180 days, and not missed an overnight recording except during menstruation or spotting.
  • At the time of your claim you must be less than 42 years of age.

How to obtain a refund

  • Click here and choose Guarantee from the drop down list in the 'Which choice below best describes your question?' field. Make sure you supply us with your original order number in the support form as well.
  • You will be sent an automated email detailing the information you need to provide and a return shipping address.
  • You must return the product within 60 days of your last day of use.
  • We reserve the right to check the data you've uploaded to the OvuSense cloud database during your use.
  • Within 30 days of the date of receipt of the returned product, we will refund the full price you have paid for the product up to the point of the claim, as shown on our systems, to the credit/debit card or PayPal account used to make the original purchase(s).
  • This money-back guarantee applies to purchases made on this website or from an approved OvuSense distributor.
  • All sales are subject to our standard terms and conditions.
Best wishes on your fertility journey.